At WPKartPro, we aim to provide reliable and timely customer support to help you make the most of your purchased digital products and services.
This Support Policy outlines the type of assistance we offer, response times, and our support limitations.

1. Scope of Support

Our support covers assistance related to:

  • Downloading purchased products from your account.

  • Installing and importing demo content.

  • Plugin or theme activation issues.

  • Product access or file-related errors.

  • General guidance on using your purchased website or template.

We are committed to ensuring that every customer can use our products successfully and without technical difficulty.

2. Support Limitations

Our free support does not include:

  • Custom website design or advanced customization.

  • Adding or modifying features beyond the demo design.

  • Integration of third-party plugins, themes, or services.

  • Server/hosting-related problems outside our control.

  • Training or one-on-one coaching on WordPress or Elementor.

For any of the above needs, you may purchase one of our Add-on Services or Paid Customization Plans.

3. Support Availability

Our official support hours are:
🕒 Monday to Saturday: 10 AM – 6 PM (IST)
📅 Sunday & Public Holidays: Closed

Support requests submitted outside working hours will be responded to on the next business day.

4. Response Time

We strive to reply to all support emails within 24 hours (excluding weekends and holidays).
Complex issues may require more time, but we’ll keep you updated until the issue is resolved.

5. Support Channels

You can reach our support team through the following channels:
📧 Email: support@wpkartpro.com
🌐 Contact Form: Available on our Support Page
(Live chat and WhatsApp support may be introduced for members in the future.)

6. Installation & Add-on Support

If you’ve purchased any Add-on Service (like installation or customization):

  • Our team will begin work after confirming payment and receiving your required access details.

  • Most add-ons are completed within 24–72 hours, depending on complexity.

  • We provide 7 days of post-installation support to ensure everything works properly.

7. Data Privacy & Security

Any access credentials (e.g., WordPress, hosting, or admin details) shared for support purposes are handled with strict confidentiality.
We never store, share, or misuse client information.
All temporary access credentials are deleted immediately after the issue is resolved.

8. Product Updates & Lifetime Access

You’ll continue to receive free product updates for all your purchases through your WPKartPro account.
Support for updates and setup is provided during the initial 7 days after purchase; extended support requires a maintenance plan.

9. Paid Support & Maintenance Plans

If you need continued technical assistance or custom changes beyond the standard support period, you can opt for our Paid Support Plans, which may include:

  • Regular website maintenance

  • Speed and SEO optimization

  • Advanced customizations

  • Security updates and backups

For pricing and details, please contact support@wpkartpro.com.

10. Policy Updates

WPKartPro reserves the right to modify this Support Policy at any time without prior notice.
Updates will be posted on this page, and your continued use of our services implies acceptance of any revised terms.

11. Contact Information

If you have questions about our Support Policy, please reach out to:
📧 Email: support@wpkartpro.com
🌐 Website: https://wpkartpro.com
📅 Working Hours: Monday – Saturday, 10 AM – 6 PM (IST)